Operational Excellence

Well-designed Business processes and execution enables organizations to align internal business functions with customer needs, and helps executive determine how to direct, monitor and measure company resources. When properly executed by qualified professionals, business process management has the capacity to reduce costs, enhance efficiency and productivity, and minimize errors and risk – thereby protecting and optimizing corporate resources.
Implementing best practices in business process management contributes to sound financial management and provides feedback on how well an organization is succeeding in meeting its goals. 
By combining consulting & best practices (process & human factor) with state-of-the-art technology platforms, ICAP Management Consultants support medium- and large-sized companies to reach operational excellence through efficient business process management, improvement and outsourcing.
Business Processes support many core functions like Loans Origination for Banks. 

ICAP Group in cooperation with GREENiT Environmental has created the first collective business initiative towards climate change through “GREEN ANGELS”, an innovative community of environmentally responsible companies.

Considering the appliance of a process-centric approach on a business’s operation model to be essential for the achievement of the operational excellence objective, ICAP supports its clients to understand, document, analyze and monitor their processes.

ICAP goes on with adding extra value to businesses that have adopted an efficient Business Process Management approach by supporting them on their ongoing and of high importance effort to continuously improve their operating processes.

ICAP supports its clients to deploy Business Process Outsourcing practices by securing the spread of knowledge among a process’s stakeholders and defining policies, roles and responsibilities upon it.

ICAP Consulants projects related to Operational Excellence

About us

ICAP Group – with 1.300 employees – is the largest Business Information and Management Consulting Group in Greece, with a strong presence in Southeastern Europe.

At ICAP Consultants, our vision is to become the recognized regional leader in Business Consulting enabled by Technology and Business Analytics. Our strategy relies on uniquely combining a superior industry-focused business consultative approach, consumer & business data, analytics and data integration technology solutions. Our unique and innovative solutions differentiate our customers and provide them a competitive advantage.

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